Universitat Internacional de Catalunya
Professional Communication Skills II
Other languages of instruction: Catalan, Spanish,
Teaching staff
By appointment
Monica Clua mclua@uic.es
Introduction
This course in effective professional communication is designed to equip nurses interested in working in international or local settings with language skills and cultural awareness to form a proactive part of any healthcare team. Drawing on the learner’s knowledge and experience, this is a very practical course using a task-based learning approach, which requires high levels of student participation and engagement.
Pre-course requirements
Students should ideally have a minimum level of B2 in English
The Department of Nursing in the Faculty of Medicine and Health Sciences has agreed that it is compulsory for all students taking a Bachelor's degree in Nursing, when participating in online classes, to turn on their camera and remain visible to lecturers and professors at all times.
If there are students in self-isolation due to the COVID-19 health and safety measures, who cannot physically attend class at the University like their peers, teaching staff will carry out online teaching during this isolation period only so that the student(s) in question can attend their classes online. The rest of the students will have to attend their classes in person in the classroom.
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Objectives
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Develop listening comprehension.
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Develop interactional skills through role-play, and problem-solving activities
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Improve fluency, pronunciation and intelligibility.
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Develop awareness of professional cultural diversity.
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Develop a proactive attitude in discussions
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Develop leadership skills
Competences/Learning outcomes of the degree programme
- 20. B - Multidisciplinary teamwork
- 21. B - Oral and written communication.
- 22. G - Use and management of information and research
- 23. B - Ability to analyze and synthesize.
- 24. G - Ability to work autonomously.
- 29. B - Know the scientific terminology in another language (English).
Learning outcomes of the subject
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Prepare and lead discussion and debate sessions
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Participate effectively in (simulated) meetings
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Demonstrate effective professional communication and interpersonal skills in team decision-making.
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Demonstrate competence in both face-to-face communication in handling phone calls.
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Demonstrate competence in conflict resolution
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Demonstrate presentation skills on imparting a talk on a subject of their choice
Syllabus
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Monday: 10-12h |
Friday: 12-14h |
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Sept 6 Course introduction Discussion on complementary and alternative medicine |
Sept 10 Roles of healthcare professionals |
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Sept 13 Interdisciplinary meetings I |
Sept 17 First student-led discussion Interdisciplinary meetings II |
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Sept 20 Interdisciplinary meetings III |
Sept 24 (no class) |
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Sept 27 Dealing with conflict |
Oct 1 Student-led discussion Dealing with conflict |
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Oct 4 Dealing with phone calls |
Oct 8 Student-led discussion Dealing with phone calls |
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Oct 11 (no class) |
Oct 15 Student-led discussion Dealing with phone calls |
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Oct 18 Informal department meetings |
Oct 22 Student-led discussion Informal department meetings |
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Oct 25 Presentation skills |
Oct 29 Student-led discussion Presentation skills |
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Nov 1 (no class) |
Nov 5 Group Presentations |
Teaching and learning activities
In person
As the focus is on the development of effective communication and interpersonal skills, the course takes a task-based and problem-based learning approach in teacher-led sessions. Student-led sessions involve organising and leading a class discussion or debate. Participation and engagement in class activities are fundamental to achieving the learning outcomes.
Evaluation systems and criteria
In person
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Activity |
% final grade |
Competencies |
Classwork and Cooperative Learning Activities |
30% |
20. B 21. B 22. G 23. B 29. B |
Student-led discussions |
30% |
24. G 29. B |
Presentation |
20% |
21. B 22. G 23. B. 29. B
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Final exam |
20% |
24. G 29. B
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Should a student fail to obtain an overall grade of 5 to pass the course, the second sitting will be composed of a written paper, a series of tasks and/or a presentation.
The second sitting grade will only replace 50% of the course grade according to competency (eg. a written paper cannot replace an oral presentation grade)
Honor Matrix Assignment Procedure (MH)
- The criterion for assigning Honorary Enrolments (MH) is based on the Excellent (9.0).
- The assignment is solely for the teacher and does not have to give it, even if the student has obtained a mark above 9.0.
- In case the teacher decides to award MH, he will not take into account the numerical mark and the highest, but will evaluate other factors. The HM might not match the highest numeric score.
Procedure for Non-presented Assignment (NP)
- To register an NP in the student's file, it must not have been submitted to any of the evaluation tests throughout the assignment.
- If a student has submitted to one of the evaluation tests, the corresponding percentages in the teaching guide will be applied, with a 0 in those not presented.
Procedure for plagiarism or academic fraud
Any assignment or activity (including exams) in which plagiarism, falsification or academic fraud is detected, will result in a failure of the activity and an academic sanction that will entail from the loss of enrolment rights in this subject, to the opening of a file process.
Bibliography and resources
This subject is based on the series 'Skills for Life: Effective communication for international nurses'.