As experts in learning and education, Arbós and Tintoré contributed academic content on the state of the art of experiential learning and educational leadership.

The Encyclopedia of Quality and the Service Economy provides an overview of how this concept has permeated all aspects of daily life since the topic of product quality was first mentioned and discussed at the time of the Second World War.

The book also explains how the service industry's increasing share of the national income has turned now-familiar concepts such as quality and excellence into authentic economic drivers in developed and developing countries.